Frequently Asked Questions

Everything you need to know about our wireless solutions and support.

What is the typical shipping timeframe for my order?

We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while expedited options are available at checkout.

Do you offer a warranty on Hollyland products?

Yes, all Hollyland products come with a standard 1-year limited warranty that covers manufacturing defects. Extended warranty plans are also available for specific gear.

What is your return policy if I am not satisfied?

We offer a 30-day return policy for items in their original packaging and condition. Please contact our support team to initiate a Return Merchandise Authorization (RMA) process.

Are your wireless video systems compatible with all camera brands?

Our systems utilize standard HDMI and SDI connections, making them compatible with most professional cameras from Sony, Canon, Blackmagic, Panasonic, and more.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For professional studios, we also offer financing options through third-party partners.

How can I update the firmware on my device?

Firmware updates can be performed via the Hollyland mobile app or by downloading the latest version from our official website and using a USB drive.